Your trip organised step-by-step

1. Receipt of the client's request. Exhaustive analysis of the request by the Office Manager and allocation of a salesperson to take care of the project.
   A message is sent to all the airlines which could perform the service given the capacity and type of
   aircraft for the flight. Just one hour later a number of offers begin to come in. Any company which has not for one reason or another replied to our request is contacted by telephone.
   
   
2. Once the offers have been received, they are analysed by the salesperson allocated and by the
   Sales Director. The offer or offers are passed on to the client, with daily monitoring of the offers made.
   
   
3. Once confirmation has been received from the client, the contract is signed and the airline appointed
   for the project. The job is then passed on to the Finance Department for invoicing, and then handed
   over to the In-flight Service Department.
   This department contacts the client and offers the services involved in the flight: ticketing, boarding
   cards, printing of the client's logo on the headrests, personalisation of welcome messages, together with the option of the various menus in place depending on the time when the flight is to take place.
   
   
4. Once an agreement has been reached between all those involved regarding the above points, a
   PROTOCOL is drawn up including all the information required in order to perform the flight successfully, including contact details for our handling agents at the departure and destination airports, together with the contact phone numbers of the clients and for Empty Leg, open 24 hours a day. This protocol is sent simultaneously to the client and the chartered company, which passes on a copy to the Flight Supervisor and the Captain.
   
   
5. 30 hours before departure, the project details are passed on to our Operations Department (24 hour service). They contact the company and begin monitoring of the aircraft, meaning that if there is
   any delay in flights prior to the charter, the necessary measures can be taken. The company is asked for the registration number of the allocated aircraft, and the
   crew name. One final SMS message is sent to the client reconfirming the service. 6 hours prior to departure, weather conditions are checked at the departure and destination airports.
   If either of the two airports does not meet the minimum standards required for effective operation of the flight, alternative airports are examined and the client and corresponding handling agents given advance notification.
   
   
6. Once the flight is concluded, the project details are passed back to the In-flight Service Department,
   who will confirm with the client whether the protocol was properly followed, and deal with any possible complaints or suggestions required in order to improve our service in the future.